Chargrill Charlie’s Online Catering Terms and Conditions

This statement applies to the https://www.chargrillcharlies.com.au/ website that is owned by CHARGRILL CHARLIES HOLDINGS PTY LTD (“the Owner”) (ABN: 34 619 928 666).  Any reference to "Chargrill Charlie’s", "we", "our" or "us" includes our employees, officers, directors, representatives, agents, shareholders, affiliates, subsidiaries, holding companies, related entities, advisers, sub-contractors, service providers, suppliers and all Chargrill Charlie’s stores including;

·      Chargrill Charlie’s Annandale (ABN: 39 616 591 845)

·     Chargrill Charlie’s Frenchs Forest (ABN: 44 624 445 110)

.  Chargrill Charlie’s Lane Cove (ABN: 66 250 852 850)

·      Chargrill Charlie’s Mona Vale (ABN: 81 164 126 363)

·      Chargrill Charlie’s Mosman (ABN: 88 619 935 303)

·      Chargrill Charlie’s Neutral Bay (ABN: 27 648 586 133)

·      Chargrill Charlie’s Rose Bay (ABN: 37 165 510 850)

·      Chargrill Charlie’s St. Ives (ABN: 48 149 157 442)

·      Chargrill Charlie’s Wahroonga (ABN: 69 619 936 033)

·      Chargrill Charlie’s Willoughby (ABN: 35 577 093 484)

·      Chargrill Charlie’s Woollahra (ABN: 70 619 935 670)

These terms and conditions ("Terms") apply to any person who uses, accesses, refers to, views and/or downloads the information made available by us on the Website for whatever purpose ("Content") (hereinafter referred to as "users", "you" or "your").  The display of Content and your ability to view, access, use, and/or download the Content on the Website shall be referred to as the "Services".

Delivery

·      Chargrill Charlie’s requires 48 hours minimum notice.

·      Maximum delivery distance is 8 Km's from any Chargrill Charlie’s stores.

·      Delivery times are Monday to Friday between 10am and 8pm only. Note:  Weekend deliveries are available on request and subject to a $50 delivery fee.

·      Minimum order amount for delivery is $350.  A $50 delivery fee applies to all delivery requests.

·      If the delivery address is located in the CBD, Chargrill Charlie’s will require loading details & delivery instructions.

·      We endeavour to get all deliveries on time, however, this is not always possible due to traffic restrictions and loading dock issues particularly within the CBD.

Pickup

·      Chargrill Charlie’s requires 24 hours minimum notice on pickup orders.

GST

·      The prices quoted are inclusive of all applicable GST charges.

 

Refund Policy

·      Your online catering order will not be considered “confirmed” until you are contacted by a Chargrill Charlie’s representative to confirm your order. We will endeavour to do this within 24 hours of placing the order.

·      Chargrill Charlie’s will always try to accommodate changes in catering orders. Chargrill Charlie’s requires a minimum of 24 hours notice for order alterations.

·      Cancellation charges may apply when your catering requirements have been confirmed verbally or in writing and where costs have been incurred in regards to food, labour or other services.

Pricing Fluctuations

·      All prices are correct at time of printing and are quoted on current costs. These may vary at any time.

·      Due to seasonal or supplier shortages Chargrill Charlie’s reserves the right to alter or adapt menus or services.

Payment Terms

For your convenience the following payment options are accepted when ordering catering online:

·      VISA and MasterCard.

·      Customers will not be charged on their credit card until the order is processed on the day of the order.

·      Payment must be settled for online catering orders by close of business on the day of delivery.